We want you to love every piece you receive from us. If you're not fully satisfied, here's how we can help:
Return Period:
Items may be returned within 30 days of delivery.
Return Conditions:
Products must be unwashed, and in original packaging.
Tags must still be attached.
Certain items such as undergarments or sale pieces may not be eligible for return due to hygiene reasons.
Return Process:
Contact our support at pawlencia.info@gmail.com with your order number and return reason.
We’ll guide you through return shipping or arrange collection where applicable.
Refunds:
Once approved, refunds are processed to the original payment method within 5–7 business days.